Troubleshooting
Troubleshooting
While testing the SSL VPN, the testers ran into a few issues. If you run into problems getting the SSL VPN to work, one of these solutions may solve your problem:
Problem #1: Your browser hangs after logging in, but before or while the SSL VPN client is being installed.
Solution #1: Quit the browser and go to Start > Control Panel > Add/Remove Programs. Look for “Juniper Network Network Connect” and remove it if it exists. Also, remove any “Java 2 Runtime Environment” or “J2SE Runtime Environment” items. Now go to
and click on the “Download Now” icon. After you install the latest Java Runtime, restart your browser and try the SSL VPN again.
Problem #2: I still can’t seem to get the SSL VPN client to automatically download and install.
Solution #2: You can try manually downloading and installing the client. Go back to the SSL VPN web page and click on “Preferences” then “Applications” then the “Manual SSL VPN Client Install” download link. Select the Network Connect client appropriate for your operating system.
Problem #3: You were able to login to the SSL VPN and the SSL VPN client seemed to install okay, but it just doesn’t work.
Solution #3: Make sure the SSL VPN icon is in the system tray and is not grayed-out. If it isn’t in the system tray, try clicking the “Start” button on the Network Connect web page. If that doesn’t work, check to make sure you don’t have any other VPN clients installed such as CheckPoint VPN client, Cisco VPN client or Netscreen VPN client. Other VPN clients may interfere with the SSL VPN client operations. Either disable them or use the Add/Remove Program option in the Control Panel to delete the other VPN clients.
Problem #4: I keep getting disconnected from the SSL VPN after leaving my machine for a while.
Solution #4: There are two timeout values for the SSL VPN. One is an “idle timeout” which is set for 240 minutes. If no traffic passes over the SSL VPN for 240 minutes, it will end your session. You should get a pop-up about 5 minutes prior to warn you. The other timeout value is a “max session length.” This is the maximum amount of time you can be signed onto the SSL VPN for a given session. This is set to 8 hours. After 8 hours, the SSL VPN will end your session and you will need to login again. It should also warn you about 5 minutes prior.